Privacy & Data Protection Policy

Pro ELV Solutions

Last updated: 09/8/2025

At Pro ELV Solutions, we take your privacy and data security seriously. This policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We may collect the following information:

  • Personal details (name, email, phone number) when you contact us or request a service.
  • Business details related to the systems we configure or support.
  • System information necessary for remote configuration and IT support.
  • Payment details for invoicing and billing (processed via secure third-party payment gateways).

2. How We Use Your Information

Your information is used strictly for:

  • Providing remote ELV and IT support services.
  • Communicating regarding your inquiries, quotations, and service updates.
  • Improving our services and ensuring quality support.
  • Fulfilling legal and contractual obligations.

We do not sell or share your data with third parties for marketing purposes.

3. Data Security

  • All client data is handled with strict confidentiality.
  • System credentials and sensitive access details are stored securely and shared only with authorized personnel for service purposes.
  • We use encrypted communication channels for remote support to ensure data integrity.

4. Data Sharing

We only share your data when:

  • Required to deliver services (e.g., with authorized technicians).
  • Required by law or to comply with legal obligations.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your data, unless we are required by law to keep it.
  • Withdraw consent for data processing at any time.

6. Retention Period

We retain client data only for as long as necessary to fulfill the purpose of service and comply with legal obligations. Once no longer needed, data is securely deleted.

7. Third-Party Tools

Some services may involve third-party tools or platforms for remote access. These will be used with your consent and in compliance with security standards.

8. Contact Us

For any questions regarding this policy or your data:
📧 Email: info@proelvsolutions.com
🌐 Website: https://proelvsolutions.com